Support helpdesk

PCI Booking support

Here you can find information on how to contact support for different issues. 

Our support team is available 24/7 to assist with any urgent issue affecting your production account. For all other issues, our business hours are: Monday-Thursday 9am – 7pm, Sunday & Friday 9:30am – 5pm GMT+0 (Ireland).

  • Issues with your Production Account
  • Urgent Issues with your Production Account
  • Issues with your Sandbox Account


Email PCI Booking support

For all support requests, please send an email to support@pcibooking.net
In order to help resolve your issue as quickly as possible, please provide us with the following:

1. Your PCI Booking username, or the company name associated with your account. 

2. A full description of the issue you are having:

  • What you attempted, 
  • The resulting behaviour, 
  • If possible, a detailed example of the request that was sent to the API and the response that you received.

3. A description of the resulting behavior which was not as expected.

Call PCI Booking support 

Due to the intricate nature of PCI Booking, and in order to expedite a resolution of your issue, we recommend that you first describe your issue in an email - which will in turn provide you with a ticket ID for that email. Then proceed to call our support team and reference the ticket ID. 

You can reach our support team at one of the following numbers:

Ireland +353 1 253 0554, Ext. 2
United Kingdom + 44 203 411 3843, Ext. 2
United States +1 346 223 0369, Ext. 2


PCI Booking offers urgent support for production accounts. Urgent support is not available for sandbox account.

An urgent issue is defined as an issue that is affecting a client's ability from using their production account. All other issues should be directed at non-urgent channels.

To contact our urgent support lines:

Email PCI Booking urgent support

Please first email our support team at urgent@pcibooking.net and provide us with:

1. Your PCI Booking username, or the company name associated with your account. 

2. A full description of the issue you are having:

  • What you attempted, 
  • The resulting behaviour, 
  • If possible, a detailed example of the request that was sent to the API and the response that you received.

3. A description of the resulting behavior which was not as expected.

Call PCI Booking support

Once you have sent the email, you will receive a ticket ID for your questions. Please call our urgent hotline at one of the below numbers and provide the attendant with the ticket ID - they will contact our on-call support person who will immediately start working on resolving your issue.

Ireland +353 1 253 0554, Ext. 4
United Kingdom + 44 203 411 3843, Ext. 4
United States +1 346 223 0369, Ext. 4


Email PCI Booking support

For all support requests, please send an email to support@pcibooking.net
In order to help resolve your issue as quickly as possible, please provide us with the following:

1. Your PCI Booking username, or the company name associated with your account. 

2. A full description of the issue you are having:

  • What you attempted, 
  • The resulting behaviour, 
  • If possible, a detailed example of the request that was sent to the API and the response that you received.

3. A description of the resulting behavior which was not as expected.

Call PCI Booking support 

Due to the intricate nature of PCI Booking, and in order to expedite a resolution of your issue, we recommend that you first describe your issue in an email - which will in turn provide you with a ticket ID for that email. Then proceed to call our support team and reference the ticket ID. 

You can reach our support team at one of the following numbers:

Ireland +353 1 253 0554, Ext. 2
United Kingdom + 44 203 411 3843, Ext. 2
United States +1 346 223 0369, Ext. 2

Still not what you're looking for?

For billing issues please contact billing@pcibooking.net

For sales issues please contact sales@pcibooking.net

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