PCI Booking offers urgent support for production accounts. Urgent support is not available for sandbox account.
An urgent issue is defined as an issue that is affecting a client's ability from using their production account. All other issues should be directed at non-urgent channels.
To contact our urgent support lines:
Email PCI Booking urgent support
Please first email our support team at firstname.lastname@example.org and provide us with:
1. Your PCI Booking username, or the company name associated with your account.
2. A full description of the issue you are having:
- What you attempted,
- The resulting behaviour,
- If possible, a detailed example of the request that was sent to the API and the response that you received.
3. A description of the resulting behavior which was not as expected.
Call PCI Booking support
Once you have sent the email, you will receive a ticket ID for your questions. Please call our urgent hotline at one of the below numbers and provide the attendant with the ticket ID - they will contact our on-call support person who will immediately start working on resolving your issue.
Ireland +353 1 253 0554, Ext. 4
United Kingdom + 44 203 411 3843, Ext. 4
United States +1 346 223 0369, Ext. 4